Self-storage is a storage rental service where customers store and secure their own goods. V-Box ensures the safety and cleanliness of the entire facility and provides loading assistance when needed.
Customers can rent for any duration they need, from a few days to several years. Customers do not need to worry about the safety or cleanliness of their stored goods. Customers can access their unit at any time within V-Box’s operating hours — no appointment required.
V-Box currently operates 2 storage branches conveniently located within 15–30 minutes of the city centre and major districts including District 1, 2, 7, 9, Bình Thạnh, and Tân Bình.
All V-Box locations are situated in unrestricted zones, allowing trucks and containers to access the facility 24 hours a day, 7 days a week.
V-Box does not provide goods handling or fulfilment services. All activities related to stored goods are managed solely by the customer.
V-Box offers two types of storage units: standard (ambient) units and climate-controlled (cool) units.
Standard units reflect ambient temperature and humidity. Climate-controlled units are maintained at 23–25°C with relative humidity below 50%.
V-Box offers a wide range of unit sizes: 4 m², 10 m², 15 m², 20 m² and above, and units exceeding 100 m². Custom sizes can be arranged to suit individual storage needs.
The V-Box website (vboxselfstorage.com) features a storage size estimator tool. Alternatively, customers can contact our sales hotline and share photos of their goods to receive a recommended unit size.
Customers are welcome to tour the facility during office hours: Monday to Friday, 8:30 AM – 5:30 PM, with staff always on-site. For a site visit outside these hours, please contact our sales hotline to schedule an appointment.
V-Box has no minimum rental period. However, the minimum billing cycle is one (1) month’s rental fee.
A refundable security deposit equivalent to one (1) month’s rent is required. The deposit will be returned upon vacating the unit and completing the lease termination agreement.
Unit reservations are confirmed upon signing the rental agreement and paying the security deposit for the chosen unit.
No. The quoted rental rate is all-inclusive and includes VAT. There are no hidden fees.
All V-Box rental agreements include official VAT invoices (red invoices) as required by Vietnamese tax regulations.
V-Box accepts bank transfer, debit/credit card, and cash payments.
Rental payments can be made on a monthly, bi-monthly, quarterly, semi-annual, or annual basis — whichever suits the customer.
Currently, V-Box does not offer long-term rental discounts. However, any active promotional pricing will be automatically applied to the rental rate at the time of signing.
Early termination is permitted (subject to a minimum of one month’s notice), provided the customer complies with the notice period stipulated in the signed rental agreement.
V-Box does not refund prepaid rent for the current billing cycle upon early termination. Customers are advised to pay on a monthly basis to maintain flexibility.
The rental process is straightforward. Individual customers are required to provide a national ID card (CCCD). Corporate customers must provide a Business Registration Certificate (BRC).
Storage units are accessible from 6:00 AM to 10:00 PM daily, including public holidays and weekends.
V-Box office staff are available Monday to Friday, 8:30 AM – 5:30 PM, excluding public holidays.
V-Box does not provide in-house moving services. However, we can refer customers to pre-vetted packing and moving companies or assist with booking a delivery via the Lalamove app.
Customers are advised to arrange their own labour for loading and unloading. V-Box has limited on-site staff who may provide basic assistance within the facility premises.
Ground floor units have no floor load limit. For upper floors, the Phước Long site supports 200–300 kg/m², while the Cát Lái site supports 500 kg/m².
All V-Box branches are equipped with goods lifts and complimentary moving equipment including pallets, hand trolleys, and hydraulic pallet jacks — available free of charge.
V-Box provides a designated loading bay / staging area for the temporary transit of goods while customers move items into their individual storage units.
V-Box has no general packaging requirements. However, commercial goods such as food products and liquid chemicals must be sealed in accordance with freight transport standards to prevent leakage and damage.
Customers may install free-standing shelving units inside their storage unit, provided the shelving does not lean against or attach to the partition walls.
Customers may access their unit to receive or dispatch goods directly. V-Box does not provide this service on the customer’s behalf.
V-Box holds a storage facility licence; therefore, units may not be used as offices or workspaces. Units are for storage purposes only.
V-Box provides portable power extension leads for customer use when required. However, electricity access is temporary and limited to office hours to mitigate fire hazards.
Customers may install their own CCTV cameras inside their individual unit, provided this is agreed upon prior to signing the rental agreement.
To protect the privacy of all customers, V-Box does not grant access to its shared CCTV system.
Photography, filming, and live streaming are strictly prohibited within V-Box premises to protect the privacy and security of all customers.
Yes, V-Box can accommodate requests for multiple adjacent units, subject to availability.
Customers may authorise any person to access their unit by sharing their personal access code with the designated individual.
Yes, customers may bring visitors to the facility during standard access hours.
No. Sub-letting or transferring your rental agreement to any third party is strictly prohibited.
Yes, customers may transfer to another V-Box unit. This process requires terminating the existing rental agreement and signing a new one for the chosen unit.
Most types of goods are permitted. Customers are advised to contact V-Box staff to review the prohibited and restricted items list before storing goods.
V-Box strictly prohibits the storage of: illegal goods, weapons, flammable or explosive materials, hazardous or corrosive chemicals, fresh or perishable food, malodorous items, and any goods that may attract pests or insects.
V-Box operates a continuous CCTV surveillance system covering all common areas and corridors. Trained security personnel are on duty 24/7, controlling access and conducting regular patrols of the common areas to ensure facility-wide security.
The facility is fully equipped with a fire protection and suppression system compliant with Vietnamese fire safety regulations and is subject to regular inspections by the relevant authorities.
V-Box carries facility insurance as required by law; however, coverage is subject to the insurer’s policy limits for total stored inventory. Customers are strongly encouraged to purchase their own goods-in-storage insurance. V-Box can provide safety certification documents to assist customers in obtaining their own coverage.
V-Box engages a licensed professional pest control company for monthly general pest control and quarterly termite treatment. Customers will be notified in advance of each termite treatment cycle to ensure the safety of goods stored in their units.
All common areas and corridors are cleaned daily to maintain hygiene standards throughout the facility.
At V-Box, 1 m² of floor space equals 2.5 m³ of storage volume (based on the standard 2.5 m ceiling height). For example: a 4.5 m² unit holds 11.25 m³, and a 9 m² unit holds 22.5 m³.
All V-Box storage units have a standard ceiling height of 2.5 metres.
